SellerZen

SellerZen Guides

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34 articles in this collection
Written by SellerZen

How does Bundle or Kit support work?

We split the cost evenly across the items in the bundle or kit
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Written by SellerZen
Updated yesterday

Why don't Pending Orders show up in QuickBooks?

We don't make invoices for pending orders until they're cleared
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Written by SellerZen
Updated over a week ago

How can I check my billing history?

Click on your account name on the top right and then click on Billing from the drop-down menu to access your billing history
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Written by SellerZen
Updated over a week ago

Request and download report of transactions created by SellerZen for settlement period

Download a detailed report of transactions SellerZen created for the specified settlement period
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Written by SellerZen
Updated over a week ago

More about Custom Mapping under the SKU Mapping tab

Learn more about Custom SKU Item Mapping
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Written by SellerZen
Updated over a week ago

What are some of the recommended accounts for mapping?

We recommend mapping the following accounts for options under the Sales, Line Item, and Settlement Tabs
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Written by SellerZen
Updated over a week ago

How do I update or renew my Amazon MWS Token on SellerZen?

You can update your expired MWS token under API settings.
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Written by SellerZen
Updated over a week ago

Why is the date on my QuickBooks document different from the date on Amazon?

If you set your inventory start date to a current date, then the dates on the documents may be start on or after that inventory start date
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Written by SellerZen
Updated over a week ago

Why are some of my invoices zero dollars?

Fees may have exceeded the sales income and QuickBooks doesn't allow negative invoices
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Written by SellerZen
Updated over a week ago

Why don't the fees show up on my FBM invoices?

FBM fees don't show up through Amazon until you have marked the order as shipped. Then we make a Vendor Expense document with all the fees
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Written by SellerZen
Updated over a week ago

Other Line Items Mapping

Explanation of the Other Line Items Mapping section under the Line Item integration tab
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Written by SellerZen
Updated over a week ago

What type of account should the Marketplace Facilitator Tax be in QuickBooks Online

The Marketplace Facilitator Tax account should be a "Bank" account with detail type "Cash on hand"
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Written by SellerZen
Updated over a week ago

What happens when my free credits are used up and I have more orders than my free credits?

Import is paused for new transactions until you add a valid credit card
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Written by SellerZen
Updated over a week ago

How do I view all the failed imports?

View all failed imports on SellerZen and then batch retry import once you've fixed the issue
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Written by SellerZen
Updated over a week ago

I've fixed the issue that prevented import. How do I reimport or retry import?

Once you've fixed any errors that prevented a document from being made in QuickBooks Online, retry import
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Written by SellerZen
Updated over a week ago

The following seller SKUs must be purchasable and have an expense account in your QuickBooks Online

Your non-inventory item in QuickBooks Online is missing an expense account
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Written by SellerZen
Updated over a week ago

"We could not find product x in your QuickBooks Online company"

Your inventory item in QuickBooks Online is missing or you mistyped the name.
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Written by SellerZen
Updated over a week ago

What happens if I disconnect from SellerZen?

We'll no longer have access to your accounts
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Written by SellerZen
Updated over a week ago

How do I fix the "Failed import" red X icon on the Orders page?

Ensure that you have the QuickBooks Online Inventory item created
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Written by SellerZen
Updated over a week ago

What does "Manually Processed" mean?

Click on Manually Processed if you created the documents for a transaction
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Written by SellerZen
Updated over a week ago

Adding multiple marketplaces for your QuickBooks Online account

You'll have to add each marketplace individually to your QuickBooks Online company
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Written by SellerZen
Updated over a week ago

SellerZen Developer Permissions Expiration

You'll have to reauthorize SellerZen as a developer every year
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Written by SellerZen
Updated over a week ago

Do I need to add a credit card to try your service?

No credit card is necessary to try our service
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Written by SellerZen
Updated over a week ago

Can I add more than one Amazon marketplace to SellerZen?

Add as many marketplaces as you want to your SellerZen account
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Written by SellerZen
Updated over a week ago

Help! I can't log into my SellerZen account even though I was able to log in before!

Logging into SellerZen using the Intuit login and creating an account
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Written by SellerZen
Updated over a week ago

What do the red and green truck icons mean under SellerZen Refunds?

Red and green trucks denote customer return status
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Written by SellerZen
Updated over a week ago

I already have a QuickBooks Online company, but I want to try out SellerZen on a trial basis.

Using SellerZen on a different QuickBooks Online company
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Written by SellerZen
Updated over a week ago

How do I cancel SellerZen developer access to my Amazon account?

Revoke SellerZen developer access to Amazon account
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Written by SellerZen
Updated over a week ago

Why is there a bell symbol next to my account name?

Bell warning symbol alerts you to potential account issues
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Written by SellerZen
Updated over a week ago

How do I sign up for a free SellerZen trial?

Signing up for a SellerZen free trial
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Written by SellerZen
Updated over a week ago

What happens if my account balance drops to $0.00 and there's an issue with my credit card?

Data import is suspended when account balance reaches $0.00
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Written by SellerZen
Updated over a week ago

Do I need to pay for QuickBooks Online to try out SellerZen?

Sign up for a free 30-day trial QuickBooks Online Plus account
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Written by SellerZen
Updated over a week ago

Does my SellerZen account balance ever expire?

Account balance will never expire
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Written by SellerZen
Updated over a week ago

How do I add a credit card to my SellerZen account?

Adding a credit card to SellerZen
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Written by SellerZen
Updated over a week ago