SellerZen

How do I resume SellerZen when it's paused?

Learn how to resume SellerZen after you've paused it

Written by SellerZen
Updated over a week ago

How do I pause the sync?

Learn how to pause your SellerZen sync

Written by SellerZen
Updated over a week ago

How does SellerZen handle Business Orders or Invoiced Orders?

Businesses that purchase through Amazon may have terms up to 90 days

Written by SellerZen
Updated over a week ago

Amazon US Accounts Payable and default QuickBooks Account Payable (A/P) Accounts have incorrect balances (large negative and positive)

Your default QuickBooks Online A/P Accounts Payable Account and the Amazon US Accounts Payable Account are incorrect

Written by SellerZen
Updated over a week ago

How does Bundle or Kit support work?

We split the cost evenly across the items in the bundle or kit

Written by SellerZen
Updated over a week ago

Why don't Pending Orders show up in QuickBooks?

We don't make invoices for pending orders until they're cleared

Written by SellerZen
Updated over a week ago

How can I check and print my billing history?

Click on your account name on the top right and then click on Billing from the drop-down menu to access your billing history

Written by SellerZen
Updated over a week ago

Request and download report of transactions created by SellerZen for settlement period

Download a detailed report of transactions SellerZen created for the specified settlement period

Written by SellerZen
Updated over a week ago

More about Custom Mapping under the SKU Mapping tab

Learn more about Custom SKU Item Mapping

Written by SellerZen
Updated over a week ago

What are some of the recommended accounts for mapping?

We recommend mapping the following accounts for options under the Sales, Line Item, and Settlement Tabs

Written by SellerZen
Updated over a week ago

Why doesn't my balance on Seller Central match my QuickBooks Undeposited Funds?

Add your latest current reserved funds to your undeposited funds to get the total balance

Written by SellerZen
Updated over a week ago

How do I update or renew my Amazon MWS Token on SellerZen?

You can renew your MWS token on Amazon and update your expired MWS token under SellerZen's API settings.

Written by SellerZen
Updated over a week ago

Why is the date on my QuickBooks document different from the date on Amazon?

If you set your inventory start date to a current date, then the dates on the documents may be start on or after that inventory start date

Written by SellerZen
Updated over a week ago

Why are some of my invoices zero dollars?

Amazon sent out a replacement or fees may have exceeded the sales income and QuickBooks doesn't allow negative invoices

Written by SellerZen
Updated over a week ago

Why don't the fees show up on my FBM invoices?

FBM fees don't show up through Amazon until you have marked the order as shipped. Then we make a Vendor Expense document with all the fees

Written by SellerZen
Updated over a week ago

Other Line Items Mapping

Explanation of the Other Line Items Mapping section under the Line Item integration tab

Written by SellerZen
Updated over a week ago

What type of account should the Marketplace Facilitator Tax be in QuickBooks Online

The Marketplace Facilitator Tax account should be a "Bank" account with detail type "Cash on hand"

Written by SellerZen
Updated over a week ago

What happens when my free credits are used up and I have more orders than my free credits?

Import is paused for new transactions until you add a valid credit card

Written by SellerZen
Updated over a week ago

How do I view all the failed imports?

View all failed imports on SellerZen and then batch retry import once you've fixed the issue

Written by SellerZen
Updated over a week ago

I've fixed the issue that prevented import. How do I reimport or retry import?

Once you've fixed any errors that prevented a document from being made in QuickBooks Online, retry import

Written by SellerZen
Updated over a week ago

The following seller SKUs must be purchasable and have an expense account in your QuickBooks Online

Your non-inventory or inventory item in QuickBooks Online is missing an expense account

Written by SellerZen
Updated over a week ago

"We could not find product x in your QuickBooks Online company"

Your inventory item in QuickBooks Online is missing or you mistyped the name.

Written by SellerZen
Updated over a week ago

What happens if I disconnect from SellerZen?

We'll no longer have access to your accounts

Written by SellerZen
Updated over a week ago

How do I fix the "Failed import" red X icon on the Orders page?

Ensure that you have the QuickBooks Online Inventory item created

Written by SellerZen
Updated over a week ago

What does "Manually Processed" mean?

Click on Manually Processed if you created the documents for a transaction

Written by SellerZen
Updated over a week ago

Adding multiple marketplaces for your QuickBooks Online account

You'll have to add each marketplace individually to your QuickBooks Online company

Written by SellerZen
Updated over a week ago

SellerZen Developer Permissions Expiration

You'll have to reauthorize SellerZen as a developer every year

Written by SellerZen
Updated over a week ago

Do I need to add a credit card to try your service?

No credit card is necessary to try our service

Written by SellerZen
Updated over a week ago

Can I add more than one Amazon marketplace to SellerZen?

Add as many marketplaces as you want to your SellerZen account

Written by SellerZen
Updated over a week ago

Help! I can't log into my SellerZen account even though I was able to log in before!

Logging into SellerZen using the Intuit login and creating an account

Written by SellerZen
Updated over a week ago

What do the red and green truck icons mean under SellerZen Refunds?

Red and green trucks denote customer return status

Written by SellerZen
Updated over a week ago

I already have a QuickBooks Online company, but I want to try out SellerZen on a trial basis.

Using SellerZen on a different QuickBooks Online company

Written by SellerZen
Updated over a week ago

How do I cancel SellerZen developer access to my Amazon account?

Revoke SellerZen developer access to Amazon account

Written by SellerZen
Updated over a week ago

Why is there a bell symbol next to my account name?

Bell warning symbol alerts you to potential account issues

Written by SellerZen
Updated over a week ago

How do I sign up for a free SellerZen trial?

Signing up for a SellerZen free trial

Written by SellerZen
Updated over a week ago

What happens if my account balance drops to $0.00 and there's an issue with my credit card?

Data import is suspended when account balance reaches $0.00

Written by SellerZen
Updated over a week ago

Do I need to pay for QuickBooks Online to try out SellerZen?

Sign up for a free 30-day trial QuickBooks Online Plus account

Written by SellerZen
Updated over a week ago

Does my SellerZen account balance ever expire?

Account balance will never expire

Written by SellerZen
Updated over a week ago

How do I add a credit card to my SellerZen account?

Adding a credit card to SellerZen

Written by SellerZen
Updated over a week ago