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SellerZen Guides
39 articles in this collection
Written by
SellerZen
How do I resume SellerZen when it's paused?
Learn how to resume SellerZen after you've paused it
Written by
SellerZen
Updated over a week ago
How do I pause the sync?
Learn how to pause your SellerZen sync
Written by
SellerZen
Updated over a week ago
How does SellerZen handle Business Orders or Invoiced Orders?
Businesses that purchase through Amazon may have terms up to 90 days
Written by
SellerZen
Updated over a week ago
Amazon US Accounts Payable and default QuickBooks Account Payable (A/P) Accounts have incorrect balances (large negative and positive)
Your default QuickBooks Online A/P Accounts Payable Account and the Amazon US Accounts Payable Account are incorrect
Written by
SellerZen
Updated over a week ago
How does Bundle or Kit support work?
We split the cost evenly across the items in the bundle or kit
Written by
SellerZen
Updated over a week ago
Why don't Pending Orders show up in QuickBooks?
We don't make invoices for pending orders until they're cleared
Written by
SellerZen
Updated over a week ago
How can I check and print my billing history?
Click on your account name on the top right and then click on Billing from the drop-down menu to access your billing history
Written by
SellerZen
Updated over a week ago
Request and download report of transactions created by SellerZen for settlement period
Download a detailed report of transactions SellerZen created for the specified settlement period
Written by
SellerZen
Updated over a week ago
More about Custom Mapping under the SKU Mapping tab
Learn more about Custom SKU Item Mapping
Written by
SellerZen
Updated over a week ago
What are some of the recommended accounts for mapping?
We recommend mapping the following accounts for options under the Sales, Line Item, and Settlement Tabs
Written by
SellerZen
Updated over a week ago
Why doesn't my balance on Seller Central match my QuickBooks Undeposited Funds?
Add your latest current reserved funds to your undeposited funds to get the total balance
Written by
SellerZen
Updated over a week ago
How do I update or renew my Amazon MWS Token on SellerZen?
You can renew your MWS token on Amazon and update your expired MWS token under SellerZen's API settings.
Written by
SellerZen
Updated over a week ago
Why is the date on my QuickBooks document different from the date on Amazon?
If you set your inventory start date to a current date, then the dates on the documents may be start on or after that inventory start date
Written by
SellerZen
Updated over a week ago
Why are some of my invoices zero dollars?
Amazon sent out a replacement or fees may have exceeded the sales income and QuickBooks doesn't allow negative invoices
Written by
SellerZen
Updated over a week ago
Why don't the fees show up on my FBM invoices?
FBM fees don't show up through Amazon until you have marked the order as shipped. Then we make a Vendor Expense document with all the fees
Written by
SellerZen
Updated over a week ago
Other Line Items Mapping
Explanation of the Other Line Items Mapping section under the Line Item integration tab
Written by
SellerZen
Updated over a week ago
What type of account should the Marketplace Facilitator Tax be in QuickBooks Online
The Marketplace Facilitator Tax account should be a "Bank" account with detail type "Cash on hand"
Written by
SellerZen
Updated over a week ago
What happens when my free credits are used up and I have more orders than my free credits?
Import is paused for new transactions until you add a valid credit card
Written by
SellerZen
Updated over a week ago
How do I view all the failed imports?
View all failed imports on SellerZen and then batch retry import once you've fixed the issue
Written by
SellerZen
Updated over a week ago
I've fixed the issue that prevented import. How do I reimport or retry import?
Once you've fixed any errors that prevented a document from being made in QuickBooks Online, retry import
Written by
SellerZen
Updated over a week ago
The following seller SKUs must be purchasable and have an expense account in your QuickBooks Online
Your non-inventory or inventory item in QuickBooks Online is missing an expense account
Written by
SellerZen
Updated over a week ago
"We could not find product x in your QuickBooks Online company"
Your inventory item in QuickBooks Online is missing or you mistyped the name.
Written by
SellerZen
Updated over a week ago
What happens if I disconnect from SellerZen?
We'll no longer have access to your accounts
Written by
SellerZen
Updated over a week ago
How do I fix the "Failed import" red X icon on the Orders page?
Ensure that you have the QuickBooks Online Inventory item created
Written by
SellerZen
Updated over a week ago
What does "Manually Processed" mean?
Click on Manually Processed if you created the documents for a transaction
Written by
SellerZen
Updated over a week ago
Adding multiple marketplaces for your QuickBooks Online account
You'll have to add each marketplace individually to your QuickBooks Online company
Written by
SellerZen
Updated over a week ago
SellerZen Developer Permissions Expiration
You'll have to reauthorize SellerZen as a developer every year
Written by
SellerZen
Updated over a week ago
Do I need to add a credit card to try your service?
No credit card is necessary to try our service
Written by
SellerZen
Updated over a week ago
Can I add more than one Amazon marketplace to SellerZen?
Add as many marketplaces as you want to your SellerZen account
Written by
SellerZen
Updated over a week ago
Help! I can't log into my SellerZen account even though I was able to log in before!
Logging into SellerZen using the Intuit login and creating an account
Written by
SellerZen
Updated over a week ago
What do the red and green truck icons mean under SellerZen Refunds?
Red and green trucks denote customer return status
Written by
SellerZen
Updated over a week ago
I already have a QuickBooks Online company, but I want to try out SellerZen on a trial basis.
Using SellerZen on a different QuickBooks Online company
Written by
SellerZen
Updated over a week ago
How do I cancel SellerZen developer access to my Amazon account?
Revoke SellerZen developer access to Amazon account
Written by
SellerZen
Updated over a week ago
Why is there a bell symbol next to my account name?
Bell warning symbol alerts you to potential account issues
Written by
SellerZen
Updated over a week ago
How do I sign up for a free SellerZen trial?
Signing up for a SellerZen free trial
Written by
SellerZen
Updated over a week ago
What happens if my account balance drops to $0.00 and there's an issue with my credit card?
Data import is suspended when account balance reaches $0.00
Written by
SellerZen
Updated over a week ago
Do I need to pay for QuickBooks Online to try out SellerZen?
Sign up for a free 30-day trial QuickBooks Online Plus account
Written by
SellerZen
Updated over a week ago
Does my SellerZen account balance ever expire?
Account balance will never expire
Written by
SellerZen
Updated over a week ago
How do I add a credit card to my SellerZen account?
Adding a credit card to SellerZen
Written by
SellerZen
Updated over a week ago