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FAQ
Frequently Asked Questions
25 articles in this collection
Written by
SellerZen
Why don't I see any settlements at all in SellerZen?
You'll need to request that Amazon enable settlements on your Amazon account
Written by
SellerZen
Updated over a week ago
I get this error: 6000: [A business validation error has occurred while processing your request, Business Validation Error: Select a product or service 6: X.XX]
You may need to make sure your class tracking is enabled per
Written by
SellerZen
Updated over a week ago
Enter shipping information for orders missing shipping addresses on SellerZen
Learn how to enter customer shipping information for orders that are missing shipping addresses on SellerZen
Written by
SellerZen
Updated over a week ago
Why can't I add an EU marketplace?
You'll need to enable multicurrency in QuickBooks Online to be able to add EU marketplaces
Written by
SellerZen
Updated over a week ago
Can I connect my Amazon account even if it's suspended?
You won't be able to connect your Amazon account if it's suspended.
Written by
SellerZen
Updated over a week ago
What happens if my Amazon account is suspended?
Your integration is paused until you resolve the issue with Amazon. Then you'd need to resume the sync with us through the API Status page.
Written by
SellerZen
Updated over a week ago
My Amazon Settlement from my Bank connection and Deposit from SellerZen are counted twice
Match your settlement deposit from your bank connection to the deposit document that SellerZen creates
Written by
SellerZen
Updated over a week ago
How SellerZen handles international sales tax
Create a service item linked to a Sales Tax Payable liability account with the proper currency to record international sales tax
Written by
SellerZen
Updated over a week ago
Why doesn't sales tax show up on my FBM invoice?
Sales tax information isn't available on FBM orders until the order is marked as shipped
Written by
SellerZen
Updated over a week ago
Why doesn't my foreign settlement deposit match my actual bank deposit amount
You may need to update the bank deposit exchange rate for foreign currency deposits
Written by
SellerZen
Updated over a week ago
How does SellerZen handle Multi-Channel Fulfillment (MCF) Orders on Amazon?
Choose how SellerZen handles your MCF orders on Integration > Sales tab
Written by
SellerZen
Updated over a week ago
How does SellerZen handle Marketplace Facilitator Taxes?
We create a bank account for Marketplace Facilitator Taxes that you can use to offset sales tax liabilities for those states
Written by
SellerZen
Updated over a week ago
What does Item not found mean?
We can't find the item in your QuickBooks Online Inventory, so we can't create the document
Written by
SellerZen
Updated over a week ago
Does my remaining free order credits roll over to the next month?
Your remaining free credit balance does not roll over
Written by
SellerZen
Updated over a week ago
Are my free monthly order credits worth anything?
Free monthly credits have no cash value
Written by
SellerZen
Updated over a week ago
What are open or unpaid invoices in QuickBooks Online?
If you are fulfilling orders instead of FBA, then open or unpaid invoices represent orders that haven't been shipped yet
Written by
SellerZen
Updated over a week ago
What is a Reversal reimbursement and what account should I map it to?
You don't need to map this transaction type to any account.
Written by
SellerZen
Updated over a week ago
What if the document already exists on QuickBooks Online?
You can click on "Manually Processed" if the sales document we're trying to import already exists in QuickBooks Online
Written by
SellerZen
Updated over a week ago
What account should I map the Amazon reserve amount to?
Map your current and previous reserve amount to the same Amazon Undeposited Funds bank account
Written by
SellerZen
Updated over a week ago
What kind of QuickBooks Online plan do I need with SellerZen?
Sign up for a QuickBooks Online Plus or Advanced account
Written by
SellerZen
Updated over a week ago
How do I disconnect SellerZen from my QuickBooks Online company?
Disconnecting SellerZen from QuickBooks Online
Written by
SellerZen
Updated over a week ago
Can I use SellerZen without an Amazon Professional Seller account?
You'll need a professional seller account to use SellerZen
Written by
SellerZen
Updated over a week ago
What does SellerZen count as an order?
All transactions related to one Amazon order count as one SellerZen order
Written by
SellerZen
Updated over a week ago
Why doesn't my inventory quantity in QuickBooks Online match Amazon's inventory?
Inventory reconciliation between QuickBooks Online and Amazon
Written by
SellerZen
Updated over a week ago
Why are some Amazon settlements missing in QuickBooks Online after the sync?
Importing missing Amazon settlement reports
Written by
SellerZen
Updated over a week ago