FAQ

Frequently Asked Questions

23 articles in this collection
Written by SellerZen

Enter shipping information for orders missing shipping addresses on SellerZen

Learn how to enter customer shipping information for orders that are missing shipping addresses on SellerZen

Written by SellerZen
Updated over a week ago

Why can't I add an EU marketplace?

You'll need to enable multicurrency in QuickBooks Online to be able to add EU marketplaces

Written by SellerZen
Updated over a week ago

Can I connect my Amazon account even if it's suspended?

You won't be able to connect your Amazon account if it's suspended.

Written by SellerZen
Updated over a week ago

What happens if my Amazon account is suspended?

Your integration is paused until you resolve the issue with Amazon. Then you'd need to resume the sync with us through the API Status page.

Written by SellerZen
Updated over a week ago

My Amazon Settlement from my Bank connection and Deposit from SellerZen are counted twice

Match your settlement deposit from your bank connection to the deposit document that SellerZen creates

Written by SellerZen
Updated over a week ago

How SellerZen handles international sales tax

Create a service item linked to a Sales Tax Payable liability account with the proper currency to record international sales tax

Written by SellerZen
Updated over a week ago

Why doesn't sales tax show up on my FBM invoice?

Sales tax information isn't available on FBM orders until the order is marked as shipped

Written by SellerZen
Updated over a week ago

Why doesn't my foreign settlement deposit match my actual bank deposit amount

You may need to update the bank deposit exchange rate for foreign currency deposits

Written by SellerZen
Updated over a week ago

How does SellerZen handle Multi-Channel Fulfillment (MCF) Orders on Amazon?

Choose how SellerZen handles your MCF orders on Integration > Sales tab

Written by SellerZen
Updated over a week ago

How does SellerZen handle Marketplace Facilitator Taxes?

We create a bank account for Marketplace Facilitator Taxes that you can use to offset sales tax liabilities for those states

Written by SellerZen
Updated over a week ago

What does Item not found mean?

We can't find the item in your QuickBooks Online Inventory, so we can't create the document

Written by SellerZen
Updated over a week ago

Does my remaining free order credits roll over to the next month?

Your remaining free credit balance does not roll over

Written by SellerZen
Updated over a week ago

Are my free monthly order credits worth anything?

Free monthly credits have no cash value

Written by SellerZen
Updated over a week ago

What are open or unpaid invoices in QuickBooks Online?

If you are fulfilling orders instead of FBA, then open or unpaid invoices represent orders that haven't been shipped yet

Written by SellerZen
Updated over a week ago

What is a Reversal reimbursement and what account should I map it to?

You don't need to map this transaction type to any account.

Written by SellerZen
Updated over a week ago

What if the document already exists on QuickBooks Online?

You can click on "Manually Processed" if the sales document we're trying to import already exists in QuickBooks Online

Written by SellerZen
Updated over a week ago

What account should I map the Amazon reserve amount to?

Map your current and previous reserve amount to the same Amazon Undeposited Funds bank account

Written by SellerZen
Updated over a week ago

What kind of QuickBooks Online plan do I need with SellerZen?

Written by SellerZen
Updated over a week ago

How do I disconnect SellerZen from my QuickBooks Online company?

Disconnecting SellerZen from QuickBooks Online

Written by SellerZen
Updated over a week ago

Can I use SellerZen without an Amazon Professional Seller account?

You'll need a professional seller account to use SellerZen

Written by SellerZen
Updated over a week ago

What does SellerZen count as an order?

All transactions related to one Amazon order count as one SellerZen order

Written by SellerZen
Updated over a week ago

Why doesn't my inventory quantity in QuickBooks Online match Amazon's inventory?

Inventory reconciliation between QuickBooks Online and Amazon

Written by SellerZen
Updated over a week ago

Why are some Amazon settlements missing in QuickBooks Online after the sync?

Importing missing Amazon settlement reports

Written by SellerZen
Updated over a week ago